Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

All health and social cargon organisations strike a duty of care towards whatever one that they whitethorn count on after no matter what their age may be. This basically operator that we must do what we groundwork to keep a soul of any age in our care safe from harm. cover how the duty of care affects aver work role.I must at all times ensure that the soul or persons that I account after are free from dangers inside their care setting, this maybe from obstacles in the path that they walk that could cause a trip or fall. Make sure my hands are slightlywhat before the preparation of meals and drinks and to ensure person or persons hands are clean before they start to eat their meal, this whoremonger prohibit infections. To ensure person or persons sop up in the flesh(predicate) care, this can prevent urination burns, good hygiene to prevent infection to themselves and others.Understand support available for addressing plights that may work up approximately duty of car e. 2.1 Describe dilemmas that may prove between the duty of care and individuals rights. 1 dilemma could be personalised care whether they are capable of assisting with their own personal care or of in need of receiving assistance with personal care. We are here to help maintain good personal hygiene save sometimes a person will refuse to assist themselves or allow someone to assist them, if this happens then it is their right to refuse they cannot be forced into something they do not want to do or overhear something they dont want.2.2 Explain where to get additional support and advice about how to resolve such dilemmas. I would talk to the person whose personal hygiene was in question, to try and find out what the problem may be or look in their care plan to look at their background as there could be something within their past tense that could help. Also if a person in your care is prone to an unwellnesssuch as UTI that can cause more confusion and trade in personality repor t it immediately so necessary test can be carried out. Talk to my team leader, sometimes an underlying affection can cause a person to react in a certain way, so possible G.P input maybe needed to govern anything out. Talk to the persons family they may be able to help, the person may feel more comfortable around their family. In some cases you may need to get input from social workers and CPN.Know how to respond to maladys3.1 Describe how to respond to complaints.First of all listen to the complaint and assess the right follow up to take. It all depends on what level of seriousness the complaint is. Once you choose established this you should be able to either big bucks with the complaint yourself or advise which course of action to take and to whom to take the complaint to next.3.2 happen upon the main points of agreed procedures for handling complaints. Complaints procedure has different methods depending on caseful of complaint and if it is a complaint that has not been dealt with previously with the desired results. for the first time talk to manager of the dwelling house this may be via telephone, or in person usually this can get your complaint dealt with straight away. Put your complaint in writing or netmail to either the manager of the home or to the area manager. They would then have to write or email you with acknowledgement of your complaint, also details of how long it may take to deal with your complaint and why. If the complaint is of a very serious nature you can then go to the Care Quality Commission.